Construct EACH of the following in a single document. Each tool should mirror a process in your workplace (it does not have to be the same process for all these tools).

Construct EACH of the following in a single document. Each tool should mirror a process in your workplace (it does not have to be the same process for all these tools).

  • Fishbone diagram (at least four potential causes)
  • House of quality (at least three customer requirements)
  • Needs analysis (at least four needs)
  • FMEA (identify at least four potential failures)
  • SERVQUAL (identify at least two items to measure in each dimension)
  • Decision tree or decision table (at least three options)

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