Construct EACH of the following in a single document. Each tool should mirror a process in your workplace (it does not have to be the same process for all these tools).
- Fishbone diagram (at least four potential causes)
- House of quality (at least three customer requirements)
- Needs analysis (at least four needs)
- FMEA (identify at least four potential failures)
- SERVQUAL (identify at least two items to measure in each dimension)
- Decision tree or decision table (at least three options)
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