Prompt: Respond to the following questions based on the case study “Incident One: Starbucks Returns to Its Roots,” in Chapter 18 of Organizational Behavior.
a. What are the impacts of change to both the internal and external culture?
b. As an organization such as Starbucks shifts from a pre-modern theoretical model where tasks are valued highly and people are viewed as small piece parts to the large wheel of progress to a post-modern theoretical model many Organizational Behavior components become critical to a successful outcome. For example, what behaviors and perceptions (both internally and externally) have to change in order to make this organizational shift from task-oriented to people oriented? What did the CEO recognize in employee roles and responsibilities as necessary adjustments in order to make this shift?
c. What role did norms or dynamics play in the CEO’s reaction to his visits?
d. What potential challenges (specific to organizational behavior) can be identified through the norms, group dynamics, or roles that seemed to exist prior to the implemented changes? e. What potential opportunities (specific to organizational behavior) can be recommended through the norms, group dynamics, or roles that existed prior to the implemented changes
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