Due By (Pacific Time)
10/09/2015 09:30 am
1. (TCO 5) A group of employees in American Game Technology Inc., a manufacturer of gaming machines, got together to arrange a paper recycling drive in the office. Though they came from different departments, they shared a common belief in environmentalism, and often discussed issues related to environmental conservation. This is an example of _____. (Points : 5)
scapegoating informal organization groupthink work specialization emotional contagion
Question 2. 2. (TCO 5) Which of the following does an organization chart do? (Points : 5)
Depicts the attrition rate in the organization Depicts the costs incurred by the organization Shows lines of authority in the organization Shows the performance of the organization Shows the growth curve of employees
Question 3. 3. (TCO 5) In a furniture factory, one worker cuts the wood according to the design, another worker glues and screws the pieces together, and another worker stains and polishes the wood. This is an example of _____. (Points : 5)
core competencies decentralization work specialization chain of command centralization
Question 4. 4. (TCO 5) The number of workers who report directly to a manager is called the manager’s _____. (Points : 5)
chain of command functional structure divisional structure span of management task force
Question 5. 5. (TCO 5) _____ proposed a model that divides motivational forces into satisfiers (“motivators”) and dissatisfiers (“hygiene factors”). (Points : 5)
Douglas McGregor Abraham Maslow David McClelland Frederick W. Taylor Frederick Herzberg
Question 6. 6. (TCO 5) Justin M. Brown, the operations manager at Vernon Manufacturing Company, formulated a strategy to motivate the firm’s employees. Justin addressed employees’ dissatisfaction by increasing their salary and incentives; he employed several industrial counselors to help employees deal with work-related stress; and improved the health insurance plan provided to employees. He also motivated employees by providing greater opportunity for advancement, recognizing employees who perform well and giving employees greater responsibility to foster a sense of achievement in them. Justin’s measures are based on which of the following approaches? (Points : 5)
McClelland’s three-needs theory Theory X Theory Y Herzberg’s two-factor theory Scientific management
Question 7. 7. (TCO 5) Belief in your ability to complete a task is known as _____. (Points : 5)
drive self-efficacy self-actualization rootedness self-motivation
Question 8. 8. (TCO 5) _____ suggests that employee satisfaction depends on the perceived ratio of inputs to outputs. (Points : 5)
Maslow’s hierarchy Herzberg’s two-factor theory David McClelland’s three-needs theory Expectancy theory Equity theory
Question 9. 9. (TCO 5) _____ refers to a motivational approach in which managers and employees work together to structure personal goals and objectives for every individual, department, and project to mesh with the organization’s goals. (Points : 5)
Scientific management Theory X-oriented management Management by objectives Theory Y-oriented management Micromanagement
Question 10. 10. (TCO 5) K.M. Retailers, an international consumer products retail chain, gives preference to women and minority-owned suppliers and subcontractors. The firm hires a large number of employees from ethnic minorities and the human resource department keeps the interests of these groups in mind while framing company policies. In this example, K.M. Retailers uses which of the following strategies? (Points : 5)
Job enrichment Ethnocentric policies Decentralization Deregulation Diversity initiatives
Question 11. 11. (TCO 5) Which of the following acts prohibits any form or testing that can be construed as a pre-employment medical examination? (Points : 5)
The Taft-Hartley Act The Landrum-Griffin Act The Wagner Act Americans with Disabilities Act Fair Labor Standards Act
Question 12. 12. (TCO 6) _____ refers to the efficiency with which an organization can convert inputs to outputs. (Points : 5)
Productivity Sustainability Security Capacity System value
Question 13. 13. (TCO 6) Polar Refrigerator Company reduces its inventory-carrying costs by having their vendors deliver materials right before they are needed in the production process. This is an example of _____ inventory management. (Points : 5)
discounted PERT JIT buffered economic order based
Question 14. 14. (TCO 6) Morkel Toys is a manufacturer of toys. The company produces tens of thousands of Barbie dolls in its factories every day. It uses large machinery to automate the production and the output is standardized. This is an example of _____. (Points : 5)
mass customization batch-of-one production mass production customized production mass personalization
Question 15. 15. (TCO 6) The manufacturing approach in which part of the product is mass produced and the remaining features are customized is known as _____. (Points : 5)
batch-of-one production mass production customized production mass manufacturing mass customization
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