The purpose of this project is to have a realistic understanding of the important aspects of housekeeping and engineering departments. Using classroom instruction, discussion, activities and research this project will serve to put the theories into practice. This project includes skills that employers consider valuable to normal hotel operations.
Grading: The project is worth 15% of your Final Grade for the course. The grade is equal for all group members individual grade is not given.
Format Requirements: Your project is required to have ONE cover page, table of contents, and be separated into sections. Research is required for this project and a works cited page (MLA format) must be included for this project to be accepted. Points will be deducted for spelling, grammatical errors as well as punctuation.
Each member must complete the corresponding part of each section. If you are the first member then you would take all item one and member two item two in all sections and so forth. EACH GROUP MEMBER MUST PLACE THEIR NAME AS A HEADING OF THE SECTION THEY WORKED ON.
Hotel Description – Background Information
Congratulations!! You have been hired as the new Rooms Division Manager for the Xavier Hotel located in downtown Providence.
Information Xavier Hotel
Room Information Rate and Occupancy Information
Room Type # of Rooms Projected for 2015
1 King Bed 166 Average Rate 147.25
Two Queen Beds 139 Projected Occupancy 68%
Junior Suite 70
Total Rooms 375
Part 1. Checklists, Maintenance Work Orders and Standard Operating Procedures
Each group member must do the corresponding number. (Include the authors name on top of the page)
In this section you will develop the following:
1. Checklist for guestroom inspection.
Format must be that of a checklist (used by the housekeeping supervisor to verify that all items in the room are properly cleaned, items restocked, and the room is ready for sale)
2. SOP for cleaning a guestroom.
Write standard operation procedure for cleaning a guestroom. This SOP would be utilized to train your staff to ensure that each person is cleaning the room according to the standards of the property.
3. A SOP for how to report maintenance issues and a discussion on how the engineering department receives and follows up on maintenance requests from guests, staff, as well as planning for guest room preventative maintenance on a monthly basis.
4. SOP for cleaning an executive suite bathroom including a four person spa-tub, regular tum and glassed-in rain-shower. The bathroom has a toilet and a bidet. Create a thorough list of how to ready all for resale and leave the room perfectly clean.
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